Friday « Customer Experience: Take A Stance

Posts Tagged ‘Friday’

18
Feb
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their company, product or service.

CrossFit Denver is the fitness destination for Coloradans who are serious about improving their overall performance, general physical preparedness, body composition and quality of life. They work with professional athletes, weekend warriors, soccer moms, golfers, law enforcement personnel, firefighters, grandfathers, kids, business executives and everybody in between.

CrossFit is a nationally affiliated program developed by experts in functional fitness. Their program delivers a fitness that is, by design, broad, general and inclusive. Their specialty is not specializing.

We are CrossFit Denver (YouTube Video)

CrossFit Denver was the first public CrossFit affiliate in Colorado opened in 2005 by Denver native, Randy Goldstein. Slowly but surely, Randy’s passion for CrossFit and coaching began spreading the CrossFit word and educating the masses on its bountiful benefits in life, health and fitness. CrossFit wants to give you all the information you need to make an informed decision whether it’s a good fit for your fitness goals. They don’t want unhappy members who have been “trapped” into a commitment.

The first step is for you to get to know them, and for them to get to know you. I personally started CrossFit this week and can feel that the rewards will be great.

CrossFit Denver on Facebook.

CrossFit Denver website.

130 Lipan St
Denver, CO 80223
303-482-2420
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If you have experienced CrossFit, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, analysis, benchmark, brand promise, cem, crossfit, customer centric, customer experience, customer feedback, customer retention, customer service, empower, engage, exercise, expectations, Experience, experience exemplified, experience mapping, family owned, Friday, happy customer, moment of truth, optimal conditions, restaurant customer service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

04
Feb
2011

celebrate friends and fans – 2011

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34 Degrees – What Does It Mean? Thirty-four degrees is the latitude of Sydney, Australia, where company founder Craig Lieberman discovered his passion for food and wine. It’s also where he got his first taste of Australian crispbread, the inspiration for their thin and crispy crackers. In 2003, Craig launched 34 Degrees and began importing specialty foods from Australia. Eventually Craig’s desire to bring his business and his love of food closer to home illuminated the need to take the company in a new direction. In 2008, he discontinued his importing venture to become a manufacturer focused exclusively on making 34° Crispbread in Colorado.
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Mission – Simply to make the very best crackers that are as good on their own as they are with a little something extra — especially when that something extra is cheese. Taking pride and pleasure in what they do today, knowing that their creativity and commitment to innovation will elevate their customers’ enjoyment of 34° Crispbread tomorrow. Using a handful of natural ingredients, they carefully bake wafer-thin crackers until they are subtly toasty and overtly tasty. 34° Crispbread offers six varaties: Natural, Sesame, Cracked Pepper, Rosemary, Lemon Zest and Whole Grain.
.What makes them so clever?
: The perfect companion to cheese.
: Simply made, simply delicious.
: Effortless entertaining.
: Clean and crisp.
: They’re good for you.
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Look for 34° Crispbread products in specialty stores and restaurants, or contact them to find out how you can order them direct.3507 Ringsby Ct, Ste 106
Denver, CO 80216
tel: 303.861.4818
fax: 303.484.4664
sales@34-degrees.com

34° Crispbread on facebook.

34° Crispbread website.

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If you have done business with or enjoyed 34° Crispbread, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: boulder, brand promise, cem, cheese and crackers, colorado business, crackers, customer centric, customer experience, customer feedback, customer retention, customer service, employee training, empower, engage, entertaining, expectations, Experience, experience exemplified, family owned, feedback, food and wine, Friday, happy customer, importing, moment of truth, natural ingredients, optimal conditions, positive referral, repeat business, repeatable, restaurant customer service, retail service, social media, sparkpoint, touchpoint, wafer thin, word of mouth
Posted in Celebrate Stance Friends and Fans

28
Jan
2011

celebrate friends and fans – 2011

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Denver is made up of neighborhoods and architecture that are as diverse and unique as the people who live here. Say hello to Diana and Michael Kearns, The Kearns Team, who take pride in their knowledge of Denver Real Estate, especially in Stapleton, Park Hill, Wash Park, Highlands, Whittier, Lowry and Lower Downtown.
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Whether you are relocating to the Denver Metro area from another city or simply moving across town, they can provide the information you need. Relocation buyers have special needs, and they know corporate relocation processes. The Kearns Team will help you understand local practices in home buying or selling.
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For every transaction, either Diana or Michael will be your primary contact, and the other will provide additional support. This allows them to continue to provide personalized service while also being more flexible to meet your needs. When you are ready to buy or sell, visit their facebook page and contact them.

The Kearns Team on Facebook.

The Kearns Team website.

Call The Kearns Team at 800-841-8220.
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If you have done business with The Kearns Team, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, alliance, benchmark, brand promise, buy a home, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, denver, denver metro, denver real estate, employee training, empower, engage, expectations, experience exemplified, family owned, Friday, green building, happy customer, journey, kearns team, lowry, moment of truth, mortgage, optimal conditions, perception, positive referral, process, reality, remax, repeat business, retail service, sell a home, social media, sparkpoint, stapleton, strategy, touchpoint, wash park, word of mouth
Posted in Celebrate Stance Friends and Fans

22
Jan
2011

celebrate friends and fans – 2011

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There is a great word that originated in Louisiana called: lagniappe (pronounced lan-yap). The Creole word literally translated means “the gift.” It refers to a small, unexpected extra gift or benefit presented by a store owner to a customer at the time of purchase. The people of Louisiana have embraced the term and broadened the definition to include any time a little something extra is given.

When applied to marketing, it equals a marketing lagniappe: any time a business goes above and beyond to provide a little something extra.
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Stan Phelps, Chief Solutions Officer for Synergy Events, is searching for 1,001 examples of marketing lagniappe for his book: What’s Your Purple Goldfish?
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The basic ingredients or R.U.L.E.S of Purple Goldfish: Relevant-Unexpected-Limited-Expression-Sticky.
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REWARD: For each of the first 1,001 examples of lagniappe Phelps will donate a non-perishable food item to the Thomas Merton Center, a soup kitchen in Bridgeport, CT that provides food and other programs that help people move out of poverty to become self sufficient.
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In addition, each Purple Goldfish example will be featured on the website and the best examples will be featured in his upcoming book.
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How to contribute:

: e-mail your Purple Goldfish to sphelps@synergyevents.com.
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BONUS: If your Purple Goldfish gets in to the book, you receive a complimentary signed copy.

Examples of worthy marketing lagniappe or Purple Goldfish:

: Southwest Airlines – Grab you bag . . . it’s on. Southwest doesn’t charge for bags.

: TD Bank – TD Bank’s penny arcade in their lobby, a free service to exchange coins.

: Five Guys Burgers and Fries – Free peanuts while you wait and extra fries with your order.

: Doubletree Hotels – Complimentary warm chocolate chip cookie when you check-in.

: Zappos – Free upgrade of your shipping to next day.

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What is your recent Purple Goldfish? Tell Stan Phelps and share with Stance.

Want to learn more? Watch this YouTube video: Marketing Lagniappe – In Search of Your Purple Goldfish.

Visit marketing lagniappe for more great examples of a Purple Goldfish.

Follow Stan on Twitter.

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If you have submitted a Purple Goldfish, please share it here. If not, visit them today and submit a new one for the book. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, angry customer, benchmark, brand promise, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, employee training, empower, engage, expectations, Experience, experience exemplified, family owned, feedback, Friday, happy customer, journey, lagniappe, marketing, moment of truth, optimal conditions, perception, positive referral, process, purple goldfish, repeat business, repeatable, restaurant customer service, retail service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

14
Jan
2011

celebrate friends and fans – 2011

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In 1902, Mose Iacino’s family came to Colorado from Grimaldi, Italy, in search of a better life. Young Mose had a mind full of ideas, an entrepreneurial spirit and an appreciation for quality seafood.
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In 1918, Mose Iacino, age 16, set out to bring fresh seafood from Seattle to the people of Denver and the surrounding area and created Seattle Fish Company. Although much has changed since that time, Seattle Fish Company remains a family-run business, where Mose’s spirit of innovation, dedication and service lives on.

Mose developed a system for transporting fresh seafood to the landlocked state of Colorado. It entailed packing fresh fish in sawdust and ice, and shipping the goods by railcar from Seattle. At each train stop, the ice was replenished to keep the seafood fresh. Denver citizens flocked to his stall inside his uncle’s shop at 1537 Market Street downtown. Little did Mose know that he was launching a career that would last a lifetime.

Today, fresh and frozen seafood is flown into Denver International Airport seven days a week from American coasts and port cities from around the world. The product travels in special shipping containers that maintain the seafood in peak condition.

Mose built a thriving business on ingenuity, customer service and quality seafood. His son, Edward Iacino, carries on the tradition as Chairman and CEO, grandson James Iacino is President and granddaughter Chelsea Iacino is Human Resource Manager.

Today, nearly 100 employees work to deliver their products to more than 650 grocers, restaurants, hotels and caterers, making them one of the largest seafood distributors in the western United States. They are also an active member of several industry organizations that help ensure high quality and sustainable practices. As the region’s largest supplier, they bring value and selection that are second to none — with the personal service of a three-generation, family-owned business. As a certified Marine Stewardship Council supplier, Seattle Fish Co. is committed to protecting the environment and maintaining sustainable practices from catch to consumer.

Visit Seattle Fish Co. on facebook.

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If you have had the pleasure of experiencing a Culinary Connectors tour, please share your experience. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, benchmark, brand promise, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, empower, entrepreneurial spirit, Experience, experience exemplified, experience mapping, family owned, feedback, Friday, happy customer, marine stewardship council, moment of truth, optimal conditions, perception, positive referral, repeat business, repeatable, restaurant customer service, restaurants, seafood, seattle fish, seattle fish co, social media, sparkpoint, strategy, sustainable, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

10
Dec
2010

celebrate stance friends and fans

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their product or service. If you have already interacted with the featured Friday Stance Friend or Fan and have a story to share, please do.

Today we celebrate Eric Elkins, author, business owner, dad, single man about town and lover of food and drink.
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Eric lives in Denver with his super-cool daughter and his super-annoying cat. He used to be a scientist…he used to be a cook in restaurants…he was once an elementary school teacher…then he was a youth content editor at The Denver Post..

Now he has his own company where he plays on his computer all day. At WideFoc.us, he specializes in helping businesses with social media tools like blogs, forums, Facebook and Twitter. He also writes about being a single dad at DatingDad.com. And don’t forget his book Ray, reflected, a young adult/middle grades novel based in Santa Cruz, CA.

You can find Eric a number of ways. Connect with Eric. Buy his book. Pick his brain. Enjoy a perfect martini. He has something to offer everyone.

Tags: brand promise, change agent, colorado author, customer experience, customer feedback, empower, engage, expectations, Experience, experience exemplified, experience mapping, family owned, foodie, Friday, novel, retail service, social media, sparkpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

03
Dec
2010

celebrate stance friends and fans

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Today we celebrate The Denver Browns, an organization founded in 2006 by Gino Grasso and managed by Matthew Repplinger with the goal of developing amateur baseball players starting with Little Leaguers to Big Leaguers. The Browns have produced a 60-25 record in four years, and in September the Browns won the 2010 NABA 18AAA Championship and finished with a record of 20-3.
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The Denver Browns players are expected to be standouts both in the community and on the field. They believe hard work and efforts on and off the field will form the players into future leaders of the community. The Browns have the resources and experience to provide the community an exceptional opportunity to relish in “America’s Favorite Pastime.”

The success of The Browns organization starts with the players, coaches, sponsors and parents. The Browns believe in the word “TEAM” to the fullest, and are not made up of individuals but of players that support each other and never give up on or off the field.

The Browns are expanding with additional teams in Denver and into the Grand Junction area with the start of a new 13U team, the GJ Browns. The Browns future goal is to establish teams at every level from little league to collegiate to semi-pro.

Have you been to see a Denver Browns game or practice? If so, share your experience here and pass the word. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Visit The Denver Browns on Facebook.

Visit The Denver Browns website.

Tags: 2010 naba 18aaa championship, america's favorite pastime, baseball, big leauge, brand promise, college baseball, colorado baseball, customer centric, customer experience, customer feedback, denver baseball, empower, engage, expectations, Experience, experience exemplified, Friday, happy customer, ice cream, little league, moment of truth, optimal conditions, positive referral, social media, sparkpoint, team, word of mouth
Posted in Celebrate Stance Friends and Fans

12
Nov
2010

celebrate stance friends and fans

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their product or service. If you have already done business with the featured Friday Stance Friend or Fan and have a story to share, please do.

Today we celebrate SooperTramp, Trendy Dog Collars and Leashes for your Canine Sooperstar, started in 2009 by Suzie Brown.
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SooperTramp was inspired by SooperCooper, Suzie’s 1.5 year old Golden Retriever and best pal ever. While searching for a collar and leash set that fit Cooper’s silly personality, Suzie learned quite a bit about construction of collars and leashes and the importance of using quality materials. Unfortunately there was nothing out there that had any personality. Of course quality was a must but Suzie wanted cute and sassy too. So, she took matters into her own hands.
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After months of research, practice, testing (SooperCooper’s job) and fabric shopping, SooperTramp was born. SooperTramp products are made from high quality, washable designer fabrics and are backed with the strongest nylon webbing on the market.
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Comfort and durability make the top of the “must have” list: collars are constructed using contoured Nexus buckles that fit the curves of your dog’s neck, welded, large-gauge D-rings and the strongest thread available. Solid, reinforced stitching is used to keep the hardware in place. SooperTramp accessories will hold up during every adventure and your pooch will be lookin’ good.

If you have been purchased a leash or collar from SooperTramp, please share your experience. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Shop SooperTramp.

Vist SooperTramp on Facebook.

Tags: align, benchmark, brand promise, cem, customer centric, customer experience, customer feedback, customer retention, dog, dog accessory, dog collar, dog leash, employee training, empower, engage, expectations, Experience, experience exemplified, experience path, fabric shopping, family owned, feedback, Friday, happy customer, moment of truth, nexus, optimal conditions, perception, pooch, positive referral, process, quality materials, reality, repeat business, restaurant customer service, sparkpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

29
Oct
2010

celebrate stance friends and fans

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and let Stance know about your experience with their product or service. If you have already done business with the featured Friday Stance Friend or Fan and have a story to share, please do.

Today we celebrate G&S Mortgage, a Denver-based mortgage company owned by George Gore III, my brother. George has been exceeding expectations and mastering mortgages for over 15 years in Colorado communities.
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His mission at G&S Mortgage is to set a high standard in the mortgage industry. George is committed to quality customer service – putting the people first – while adhering to the highest degree of integrity in business.
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George is happy to work with both brokers and buyers direct. His reputation for “getting it done” follows him everywhere.
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Services offered by George at G&S Mortgage:
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:    CONVENTIONAL
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:    GOVERNMENT PROGRAMS (FHA/VA)
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:    DOWN PAYMENT ASSISTANCE

: 90% RATE OR TERM RE-FINANCING & PURCHASES UP TO $1,200,000

: SECOND HOME

: INVESTOR/RENTAL PROPERTY

: NO INCOME VERIFICATION

: BALLOON/ARM

: NON-CONFORMING

Learn more today, because as you know, it is a great time to buy a home.

If you have done business with G&S Mortgage, please share your experience. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

G&S Mortgage Corp.
Denver, Colorado
303.759.0508

G&S on Facebook

G&S on Twitter

www.gsmortgagecorp.com

Tags: benchmark, brand promise, cem, customer centric, customer experience, customer feedback, customer retention, employee training, engage, expectations, Experience, experience exemplified, family owned, Friday, happy customer, moment of truth, mortgage, optimal conditions, perception, positive referral, process, reality, repeat business, retail service, social media, sparkpoint, strategy, system, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

22
Oct
2010

celebrate stance friends and fans

1 Comment

Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and get back to Stance about your experience with their product or service. If you have already done business with the featured Friday Stance Friend or Fan and have a story to share, please do.
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Today we celebrate kuulture, a family owned frozen yogurt store in lower downtown Denver. Luscious, creamy and satisfying is one way to describe kuulture frozen yogurt, but is also fat free, low in calories (about 25 calories per ounce) and contains no added sugar. It’s packed with calcium, protein and vitamins, yet its gluten free and Kosher.

Besides the exceptional taste, kuulture frozen yogurt is incredibly healthful and nutritious and contains live and active cultures for good health. Studies suggest that the live and active cultures in yogurt aid in digestion and strengthen the immune system. Based on studies in countries where yogurt consumption is high, researchers have found that yogurt may even help to lower cholesterol and the risk of certain types of cancer. Even individuals who are lactose intolerant typically can digest frozen yogurt without any of the side effects common among other milk products.
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Kuulture embraces the local art community and encourages artist to submit art for their monthly gallery. They know what it takes to not only open a business, but also focus on the work that goes behind the scenes to continue to succeed and grow. Their philosophy is that they grow if communities thrive, and they believe in honoring this special relationship by giving back. Kuulture also sponsors children’s programs that cultivate the community.

With every city and each expansion, kuulture will connect and continue to work closely and be involved with each community. Help kuulture make a difference in the community by collaborating with them on our blog.

If you have been to kuulture, please share your experience. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Located in LODO on the corner of Larimer and 15th St
1512 Larimer Street Denver, CO 80202
303-573-7200

Winter Hours: November thru March
Every day: 12 pm – 10 pm

kuulture on facebook

www.kuulture.com

Tags: art, benchmark, blog, brand promise, cem, change agent, charity, community, customer centric, customer experience, customer feedback, customer retention, customer service, employee training, empower, engage, expectations, Experience, experience exemplified, family owned, Friday, frozen yogurt, gluten free, happy customer, healthy, ice cream, kosher, kuulture, lodo, optimal conditions, perception, positive referral, process, repeat business, repeatable, restaurant customer service, retail service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans, Customer Experience

Posts Tagged ‘Friday’

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