empower « Customer Experience: Take A Stance

Posts Tagged ‘empower’

06
May
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with them.

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Today we celebrate all things Colorado wine including Winefest Denver, the annual fundraiser for the trade organization of grape growers and winemakers of Colorado: the Colorado Association for Viticulture and Enology (CAVE), a non-profit organization.
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This first annual event, featuring close to 50 Colorado wineries, will establish a Wine Festival that is unique to Denver while generating awareness of Colorado wineries and the non-profit organization dedicated to their support. Guests may choose from a variety of event options while also having the opportunity to sample and purchase bottles of wine from a wide variety of Colorado wineries. All funds will go towards education, seminars, research and equipment purchases to improve the grape growing and winemaking of Colorado wines.

EVENT SPECIFICS
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DATE: June 9-11, 2011
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LOCATION: Shops at Northfield, a pedestrian-friendly open air shopping district located in north Stapleton only minutes from downtown Denver.
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WINERIES: A few favorite participants include Bonacquisti Wine, Balistreri Vineyards, BookCliff Vineyards and Jack Rabbit Hill Wines. For a full list of participating wineries, visit Participating Wineries.

Thursday, June 9: Celebration of Colorado Wines at The Governor’s Residence
Friday, June 10: Celebrity Chef Wine Dinner at Northfield
Saturday, June 11: Winefest, VIP Experience, Seminars and Demonstrations (Sample and purchase wine from a wide variety of Colorado Wines)

Chef Hosea Rosenberg from Top Chef will be one of the headliner chefs for the Friday Night Wine Dinner on June 10. There is a10% Discount through Mothers Day.

For a full event list including prices, visit Event & Ticket Prices.

Cheers.

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If you have had an experience with any Colorado wineries, please share it here. If not, visit one today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: benchmark, brand promise, cave, cem, Colorado winery, colorado wino, customer centric, customer experience, customer retention, customer service, denver vineyards, empower, engage, enology, expectations, experience exemplified, experience mapping, family owned, Friday, grape growers, happy customer, Local, optimal conditions, retail service, social media, sparkpoint, touchpoint, viticulture, wine, winefest denver, winemakers, word of mouth
Posted in Celebrate Stance Friends and Fans

29
Apr
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with them.

Novo Coffee is a wholesale coffee roasting company headquartered in Denver. As their name suggests, Novo Coffee was created with a goal of bringing new life to the coffee industry. It is their aim to promote the world of specialty coffee through the meticulous selection, roasting, brewing, and presentation of what they feel are some of the most distinctive and flavorful coffees available in today’s marketplace.

Novo’s goal is to reintroduce you to coffee. For starters, coffee didn’t originate in a European cafe amidst writers, lovesick poets, and starving artists. It comes from Ethiopia, where coffee is called Bunna, pronounced “BOON-NUH” in their native language of Amharic.

They say there is a little bit of science in every art and a little bit of art in every science. Nowhere is that more true than inside the Novo roastery. They strive to keep a foot in the past by connecting to origin, and supporting the communities that start their beans on their path to your cup. They also keep an eye to the future, developing roasting and brewing techniques that challenge convention and dramatically improve your coffee experience.
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From sourcing some of the most unique and flavorful coffees in the world to roasting them in small batches in their 1960’s custom rebuilt Vittoria roasters to finally serving them in coffee bars, restaurants and homes, they live in the spirit of constant improvement in all aspects of our process.

Want to see for yourself? Give them a call to arrange an on site coffee cupping! 303-295-7678.

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If you have had an experience with Novo Coffee, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, analysis, benchmark, brand promise, coffee, cupping, customer centric, customer experience, customer feedback, customer retention, customer service, empower, engage, expectations, Experience, experience exemplified, experience mapping, family owned, Friday, happy customer, journey, moment of truth, novo coffee, optimal conditions, positive referral, repeat business, restaurant customer service, retail service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

24
Mar
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with them.

Earth Force envisions a nation where young people from all walks of life are actively making positive change to the environment at their schools, in their neighborhoods, and in partnership with their communities.
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Their Mission Statement:
Earth Force engages young people as active citizens who improve the environment and their communities now and in the future.

At Earth Force, they are passionate about young people finding their voice while assuming leadership roles in solving local environmental problems. They are dedicated to:

: Revolutionizing the way adults work with young people.
: Championing the role of young people in their communities.
: Building cutting-edge environmental service-learning programs that put youth in the driver’s seat around addressing local issues.

Earth Force believes that real change happens in communities when stakeholders come together to form a common agenda. Earth Force brings together school districts, community based organizations, corporations, communities of faith and institutions of higher education to create such a coordinated effort to engage young people.
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They bring together partners to transform how communities educate and engage young people around environment issues. Together, Earth Force and their partners stimulate opportunities for young people living in low-income communities to engage in real problem solving around environmental issues in their communities.

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If you have had an experience with Earth Force, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans

Tags: align, analysis, benchmark, brand promise, change, change agent, communities, customer centric, customer experience, customer service, earth force, empower, engage, environment, expectations, Experience, experience exemplified, experience path, moment of truth, neighborhoods, optimal conditions, partnership, perception, service-learning, sparkpoint, touchpoint, word of mouth, youth
Posted in Celebrate Stance Friends and Fans

18
Mar
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their them.

March is National Multiple Sclerosis (MS) Awareness Month. The National MS Society Colorado Chapter is a collective of passionate individuals who want to do something about MS now – to move together toward a world free of MS. .
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Each year, thousands of Coloradans come together to raise funds and awareness for the Society by participating in fundraising events all around the state.
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Join the movement and MOVE OTHERS!

In the United States today, there are approximately 400,000 people with multiple sclerosis MS—with 200 more people diagnosed every week. Worldwide, MS is thought to affect more than 2.1 million people. While the disease is not contagious or directly inherited, epidemiologists—the scientists who study patterns of disease—have identified factors in the distribution of MS around the world that may eventually help determine what causes the disease. These factors include gender, genetics, age, geography, and ethnic background.

MS is a chronic, often disabling disease that attacks the central nervous system (CNS), which is made up of the brain, spinal cord, and optic nerves. Symptoms may be mild, such as numbness in the limbs, or severe, such as paralysis or loss of vision. The progress, severity, and specific symptoms of MS are unpredictable and vary from one person to another. Today, new treatments and advances in research are giving new hope to people affected by the disease.

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If you have had an experience with the National Multi Sclerosis Society Colorado Chapter, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, analysis, benchmark, bike ms, brand promise, cem, change agent, colorado society, customer centric, customer experience, customer feedback, customer retention, dontate, empower, engage, expectations, Experience, experience exemplified, experience mapping, feedback, Friday, hike ms, journey, moment of truth, ms, multiple sclerosis, optimal conditions, restaurant customer service, run ms, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

04
Mar
2011

celebrate friends and fans – 2011

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Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their company, product or service.

Fadó Irish Pub in Denver will host an event on Friday, March 11, for the St. Baldrick’s Foundation where nearly 300 people will have their heads shaved by stylists from Salon and Spa on the Boulevard. Those shaving their heads will be enthusiastically cheered on by crowds of friends, family, doctors, nurses, children and others who have been touched by cancer in hopes to further awareness.

On March 17, 2000, three executives turned their industry’s St. Patrick’s Day party into a head-shaving event to benefit kids with cancer. Their 20 “shavee” recruits planned to raise $17,000, and instead, they raised over $104,000.

The movement quickly grew into the world’s largest volunteer-driven fundraising program for childhood cancer research, and today the St. Baldrick’s Foundation funds more in childhood cancer research grants than any organization. Since 2000, more than 147,000 volunteers have shaved in solidarity with children with cancer and raised over $90 million for life-saving research, and each is a walking billboard for the cause.

A few of the kids being honored by the event:

Preston has Stage 3A Hodgkin’s Lymphoma with cancer in his neck, top left clavicle, liver and spleen. He was treated at The Children’s Hospital and is currently in remission. He is eight years old and a hero and warrior.

Bella was one year old when she was diagnosed with Acute Lymphoblastic Leukemia (ALL). She was treated at The Children’s Hospital and is currently in remission. Her treatment ends March 11, 2011. Now three years old she remains strong and is an inspiration to everyone.

Fadó Irish Pub will donate 20 percent of food sales during the event to the St. Baldrick’s Foundation. Get involved and either shave your head, volunteer, eat or donate, but give hope to infants, children, teens and young adults fighting childhood cancers. Visit St. Baldrick’s Foundation website to learn how to be a shavee, support a team or donate in general.

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If you have participated or worked with St. Baldrick’s Foundation, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: benchmark, brand promise, cancer, cem, charity, customer centric, customer experience, customer retention, customer service, empower, engage, expectations, fado irish pub, family owned, Friday, fundraising, happy customer, journey, kids with cancer, listen, moment of truth, optimal conditions, reality, shave heads, social media, st. baldrick's foundation, st. patrick's day, support, volunteer driven, word of mouth
Posted in Celebrate Stance Friends and Fans

18
Feb
2011

celebrate friends and fans – 2011

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CrossFit Denver is the fitness destination for Coloradans who are serious about improving their overall performance, general physical preparedness, body composition and quality of life. They work with professional athletes, weekend warriors, soccer moms, golfers, law enforcement personnel, firefighters, grandfathers, kids, business executives and everybody in between.

CrossFit is a nationally affiliated program developed by experts in functional fitness. Their program delivers a fitness that is, by design, broad, general and inclusive. Their specialty is not specializing.

We are CrossFit Denver (YouTube Video)

CrossFit Denver was the first public CrossFit affiliate in Colorado opened in 2005 by Denver native, Randy Goldstein. Slowly but surely, Randy’s passion for CrossFit and coaching began spreading the CrossFit word and educating the masses on its bountiful benefits in life, health and fitness. CrossFit wants to give you all the information you need to make an informed decision whether it’s a good fit for your fitness goals. They don’t want unhappy members who have been “trapped” into a commitment.

The first step is for you to get to know them, and for them to get to know you. I personally started CrossFit this week and can feel that the rewards will be great.

CrossFit Denver on Facebook.

CrossFit Denver website.

130 Lipan St
Denver, CO 80223
303-482-2420
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If you have experienced CrossFit, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, analysis, benchmark, brand promise, cem, crossfit, customer centric, customer experience, customer feedback, customer retention, customer service, empower, engage, exercise, expectations, Experience, experience exemplified, experience mapping, family owned, Friday, happy customer, moment of truth, optimal conditions, restaurant customer service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

04
Feb
2011

celebrate friends and fans – 2011

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34 Degrees – What Does It Mean? Thirty-four degrees is the latitude of Sydney, Australia, where company founder Craig Lieberman discovered his passion for food and wine. It’s also where he got his first taste of Australian crispbread, the inspiration for their thin and crispy crackers. In 2003, Craig launched 34 Degrees and began importing specialty foods from Australia. Eventually Craig’s desire to bring his business and his love of food closer to home illuminated the need to take the company in a new direction. In 2008, he discontinued his importing venture to become a manufacturer focused exclusively on making 34° Crispbread in Colorado.
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Mission – Simply to make the very best crackers that are as good on their own as they are with a little something extra — especially when that something extra is cheese. Taking pride and pleasure in what they do today, knowing that their creativity and commitment to innovation will elevate their customers’ enjoyment of 34° Crispbread tomorrow. Using a handful of natural ingredients, they carefully bake wafer-thin crackers until they are subtly toasty and overtly tasty. 34° Crispbread offers six varaties: Natural, Sesame, Cracked Pepper, Rosemary, Lemon Zest and Whole Grain.
.What makes them so clever?
: The perfect companion to cheese.
: Simply made, simply delicious.
: Effortless entertaining.
: Clean and crisp.
: They’re good for you.
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Look for 34° Crispbread products in specialty stores and restaurants, or contact them to find out how you can order them direct.3507 Ringsby Ct, Ste 106
Denver, CO 80216
tel: 303.861.4818
fax: 303.484.4664
sales@34-degrees.com

34° Crispbread on facebook.

34° Crispbread website.

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If you have done business with or enjoyed 34° Crispbread, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: boulder, brand promise, cem, cheese and crackers, colorado business, crackers, customer centric, customer experience, customer feedback, customer retention, customer service, employee training, empower, engage, entertaining, expectations, Experience, experience exemplified, family owned, feedback, food and wine, Friday, happy customer, importing, moment of truth, natural ingredients, optimal conditions, positive referral, repeat business, repeatable, restaurant customer service, retail service, social media, sparkpoint, touchpoint, wafer thin, word of mouth
Posted in Celebrate Stance Friends and Fans

28
Jan
2011

celebrate friends and fans – 2011

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Denver is made up of neighborhoods and architecture that are as diverse and unique as the people who live here. Say hello to Diana and Michael Kearns, The Kearns Team, who take pride in their knowledge of Denver Real Estate, especially in Stapleton, Park Hill, Wash Park, Highlands, Whittier, Lowry and Lower Downtown.
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Whether you are relocating to the Denver Metro area from another city or simply moving across town, they can provide the information you need. Relocation buyers have special needs, and they know corporate relocation processes. The Kearns Team will help you understand local practices in home buying or selling.
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For every transaction, either Diana or Michael will be your primary contact, and the other will provide additional support. This allows them to continue to provide personalized service while also being more flexible to meet your needs. When you are ready to buy or sell, visit their facebook page and contact them.

The Kearns Team on Facebook.

The Kearns Team website.

Call The Kearns Team at 800-841-8220.
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If you have done business with The Kearns Team, please share it here. If not, visit them today. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, alliance, benchmark, brand promise, buy a home, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, denver, denver metro, denver real estate, employee training, empower, engage, expectations, experience exemplified, family owned, Friday, green building, happy customer, journey, kearns team, lowry, moment of truth, mortgage, optimal conditions, perception, positive referral, process, reality, remax, repeat business, retail service, sell a home, social media, sparkpoint, stapleton, strategy, touchpoint, wash park, word of mouth
Posted in Celebrate Stance Friends and Fans

22
Jan
2011

celebrate friends and fans – 2011

9 Comments

Fridays are for celebrating Stance Friends and Fans. I encourage you to visit their facebook page, website or place of business and tell Stance about your experience with their company, product or service.

There is a great word that originated in Louisiana called: lagniappe (pronounced lan-yap). The Creole word literally translated means “the gift.” It refers to a small, unexpected extra gift or benefit presented by a store owner to a customer at the time of purchase. The people of Louisiana have embraced the term and broadened the definition to include any time a little something extra is given.

When applied to marketing, it equals a marketing lagniappe: any time a business goes above and beyond to provide a little something extra.
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Stan Phelps, Chief Solutions Officer for Synergy Events, is searching for 1,001 examples of marketing lagniappe for his book: What’s Your Purple Goldfish?
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The basic ingredients or R.U.L.E.S of Purple Goldfish: Relevant-Unexpected-Limited-Expression-Sticky.
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REWARD: For each of the first 1,001 examples of lagniappe Phelps will donate a non-perishable food item to the Thomas Merton Center, a soup kitchen in Bridgeport, CT that provides food and other programs that help people move out of poverty to become self sufficient.
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In addition, each Purple Goldfish example will be featured on the website and the best examples will be featured in his upcoming book.
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How to contribute:

: e-mail your Purple Goldfish to sphelps@synergyevents.com.
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BONUS: If your Purple Goldfish gets in to the book, you receive a complimentary signed copy.

Examples of worthy marketing lagniappe or Purple Goldfish:

: Southwest Airlines – Grab you bag . . . it’s on. Southwest doesn’t charge for bags.

: TD Bank – TD Bank’s penny arcade in their lobby, a free service to exchange coins.

: Five Guys Burgers and Fries – Free peanuts while you wait and extra fries with your order.

: Doubletree Hotels – Complimentary warm chocolate chip cookie when you check-in.

: Zappos – Free upgrade of your shipping to next day.

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What is your recent Purple Goldfish? Tell Stan Phelps and share with Stance.

Want to learn more? Watch this YouTube video: Marketing Lagniappe – In Search of Your Purple Goldfish.

Visit marketing lagniappe for more great examples of a Purple Goldfish.

Follow Stan on Twitter.

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If you have submitted a Purple Goldfish, please share it here. If not, visit them today and submit a new one for the book. I look forward to hearing about it and sharing your experience with other Stance Friends and Fans.

Tags: align, angry customer, benchmark, brand promise, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, employee training, empower, engage, expectations, Experience, experience exemplified, family owned, feedback, Friday, happy customer, journey, lagniappe, marketing, moment of truth, optimal conditions, perception, positive referral, process, purple goldfish, repeat business, repeatable, restaurant customer service, retail service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Celebrate Stance Friends and Fans

20
Jan
2011

why do you social media?

2 Comments

I have almost 800 friends on my persoanl Facebook page, over 300 fans on my business fanpage and close to 1500 followers on Twitter…not huge numbers, but respectable. Of those 2600 friends, fans and followers, 75 percent consists of retail, blogs, restaurants, services, entertainment, career connections and news sources.

Every day I read about what is for sale, what the economy is doing, how to run my business, what time happy hour is, what the special is tonight, why bedbugs are making a comeback, how to train my dog and the latest top 10 list about something.
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I comment. I engage. I ask questions. I like. I share. I tweet. I retweet. I post. I suggest. I repost…and over and over.
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Oh, and I also schedule updates to post later. I do this to make good use of my time and share information on a wide variety of topics that interest me and my friends and followers. I am proud to say that 99.4 percent of the time, I am available to ENGAGE with friends, fans and followers when the post goes live because that is the point of social media.

So why do I Social Media?

From a professional level (for my business and for my clients): to build relationships and to understand the root causes of customer sentiment and behavior in order to prioritize improvements that enhance each customer’s experience.

Listen
Know your customers
Care about your customers
Evolve with your customers

From a personal level: to create relationships, to support those I believe in, to stay connected with my past, to build my future and to find out what the special is tonight….because after all, food is high on my list of priorities.

Why do you Social Media?

Tags: align, angry customer, benchmark, brand promise, cem, change agent, customer centric, customer experience, customer feedback, customer retention, customer service, empower, engage, Experience, experience exemplified, feedback, happy customer, ice cream, journey, listen, moment of truth, optimal conditions, perception, positive referral, process, repeat business, restaurant customer service, social media, sparkpoint, strategy, touchpoint, word of mouth
Posted in Social Media

Posts Tagged ‘empower’

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