first look:

At Stance, our position is simple and strong: we help companies create positive experiences for their customers. Customer Experience Management (CEM) is an ongoing journey during which we observe, address, and implement practices that place your organization, your employees, and your clientele on common ground. Specifically, we focus on crucial moments when people make contact with your business, whether they speak with a staff member, stroll by your storefront, or wander through your website. By ensuring that these “sparkpoints” are consistently positive and memorable, we inspire your new and existing customers to come back again…and again.

HOW, YOU ASK?

1: CUSTOMER EXPERIENCE MAPPING 
2: MYSTERY SHOP/COMPETITIVE SHOP
3: INTERNAL BRANDING/TRAINING
4: SOCIAL MEDIA STRATEGY AND MANAGEMENT

Client expectations are constantly climbing, and the marketplace is more competitive by the minute; Stance acts as your guide along the trail toward customer satisfaction. Contact us for a free consultation and we’ll provide your business with firm footing throughout the trip!